At carnrental, we strive to offer flexibility and fairness when it comes to refunding car rental bookings. This Refund Policy explains how refund requests are handled when you book car rental services through our platform.
General Policy
- Refund eligibility is determined by the car rental provider's terms and conditions.
- carnrental acts solely as a booking facilitator and does not guarantee refund approvals.
Refund Process
- We will initiate the refund request with the respective car rental company on your behalf.
- The refund amount and processing time depend entirely on the rental provider's policies and procedures.
- Processing may take 60 to 90 days from the request date, depending on provider response and banking timelines.
- carnrental is not liable for provider-related or banking delays.
Fees
- carnrental may charge a post-booking service fee to manage refund requests.
- This fee is only applied if a refund is approved or a cancellation waiver is granted by the rental company.
- If a refund is denied, any post-booking service fees charged by carnrental will be refunded (excluding original booking fees).
Non-Refundable Situations
- No refunds are issued for no-shows, missed pick-ups, or late returns without prior approval.
- Refunds are not applicable in cases affected by uncontrollable events such as natural disasters, strikes, or force majeure.
- Some car rental bookings are explicitly non-refundable as stated at the time of purchase.
Policy Modifications
- carnrental reserves the right to modify this Refund Policy at any time, without prior notice.
- By continuing to use our services, you agree to any updated terms of this policy.