At carnrental, we are committed to providing reliable and flexible van rental services. This Cancellation Policy explains the terms under which you may cancel your van rental reservation.
General Policy
- All van rental bookings made through carnrental are governed by this Cancellation Policy.
- Cancellation terms may vary by partner rental providers. We advise you to carefully review the terms at the time of your booking.
Cancellation Requests
- Cancellations must be requested at least 6 hours before the scheduled van pick-up time.
- To process your cancellation, please call our customer support team.
- We also require an email confirmation to verify and finalize your cancellation request.
Non-Cancellable & Non-Refundable Situations
- No-shows, late arrivals, strikes, overbookings, or force majeure events may result in non-refundable situations.
- Some van rental bookings may be non-cancellable based on the rental company’s terms.
Customer Responsibilities
- It is your responsibility to review and understand the cancellation policy before confirming your van rental booking.
- Failure to respond promptly or provide necessary confirmation may result in unsuccessful cancellation processing.
Policy Updates
- carnrental may revise this Cancellation Policy without prior notice. Continued use of our service signifies your agreement with any updates.