Faqs
Frequently Asked Questions
have questions? We're here to help you
Booking
Can I move my booking to a future date?
Yes, you can reschedule your car rental booking to a future date, subject to vehicle availability and applicable modification fees. Please contact our support team in advance to make any changes.
Can I give my reservation to someone else?
Reservations are typically non-transferable due to identity and license verification requirements. However, feel free to contact us to discuss your specific situation—we’ll do our best to assist.
How can I get help with an existing reservation?
For assistance with an existing booking, you can reach us 24/7 via phone, email, or live chat on our website. Our customer care team will be happy to help.
Can I change my booking after it's confirmed?
Yes, booking changes are allowed depending on vehicle availability. You can modify the rental period, pickup/drop-off location, or vehicle type. Additional charges may apply.
Cancellation
How can I cancel my car rental booking?
You can cancel your booking by logging into your account or by contacting our support team. Cancellation charges may apply depending on how close the request is to your scheduled pickup time.
Are there cancellation fees?
Yes, cancellation fees vary based on the rental terms and how early you cancel. For full details, please refer to our cancellation policy or reach out to customer service.
Can I cancel or postpone a booking made through a third-party platform?
If your reservation was made through a partner website (e.g., Booking.com), please contact them directly for cancellations or modifications, as their policies may differ.
Payment
What is Full Protection Insurance and is it refundable?
Full Protection Insurance covers you against most rental damages and fees. Refunds may apply if canceled before the rental starts and depending on the provider’s terms. Please check your rental agreement for full details.
How do I get a refund?
Refunds for cancellations or unused services are processed back to the original payment method. Processing times may vary depending on your bank or card issuer, but we aim to handle all refunds within 7–10 business days.